If your job in membership requires you to recruit new members or help with membership retention, it is important to communicate with your contacts in the correct manner. For both recruitment and retention, scripting your emails can be a real time saver in the medium and long term. But do you know how to go about it?
Our previously published white paper will give you all the information that you need regards emailing best practices as well as how to segment your member base , understand the fundamentals of GDPR, and know how to handle the marketing pressure , now is the time to put it all into practise.
What is an emailing scenario?
As the name suggests, the email scenario is a story you make up in where the recipient of your email is the hero. As an author, you have a plan and purpose for them.
The “difficulty” of this exercise lies in the fact that the hero of your story will make decisions beyond your control which will influence the narrative world around them. It is therefore essential to imagine the different behaviours and possible reactions of your recipient in order to direct the correct mailings to them.
What are the advantages of the emailing scenario?
A concept unique to marketing automation, creating these different scenarios can seem like a tedious task. But only at first glance, since it allows you to gain efficiency in the long run. You stay one step ahead of your contact and stay in control of the relationship you have with them.
Like the film industry, the chances of bringing the viewer back to the cinema to see a sequel are greater if the original film was popular. Each email scenario can be seen as a strategy specific to each reaction of your recipients. Well developed, email campaigns will allow you to limit the lapsing of your members. You therefore increase the chances of loyalty and, above all, reduce re-acquisition costs.
From your email editor, you need to be able to program different scenarios so that marketing automation takes on its full meaning by automatically sending emails.
We would like to draw your attention to the need to have your database up to date or there is the risk of sending emails in the scenario that are not suited to the correct contacts.
How to develop an emailing scenario?
Like “Bandersnatch” of the Black Mirror series, each decision will take the central character to a different road, cross another one, then another, in a labyrinth creating a multitude of realities. The image is exaggerated, but the idea of the script work is there. You have to imagine a story where everything is possible, simultaneously.
In order to familiarise yourself with the technique, start with simple templates for each type of email communication with your members. Proceed by answering “yes” and “no” which will give you a good base. You can become more complex once you are comfortable with the technique.
Reminder: your goal is to take the member / contact where you want them to be. It is therefore essential to think of all the situations to create all the possible scenarios. If it deviates from the ideal route, your scenarios should be able to bring them back to the right path. Unfortunately, this not always be the case.
In developing your more in-depth scenarios, consider creating differentiated cycles according to behaviour. This will allow you to create more personalised messages that will be sent at the right time.
What types of emails for my members?
Initially, it is a simple contact. A person who is interested in your association.
Very quickly, you send them a new email to welcome them to your association’s community. You instil a sense of belonging to a somewhat special group that takes care of others. You take the time to give them your association’s news, sharing with them the benefits of being a member of the Association? They decide to join your Association so your emails can take on a different meaning.
You send emails talking a little bit about everything, however thanks to the tracking links you are able to find out which topics are of most interest them. The next few emails that you send will be able to talk in more detail about the subjects that interest them.
It is a story as many associations know. But this is one story among many. We started here with a simple contact showing an interest in your association. We could have written another one based on the Event attendees, on KPI scores. Likewise, we can write a story based on the “non-openers” or “openers without actions” profiles. The important thing here is to choose your own starting points in order to create the narrative mechanics that will bring you closer to your contacts.
Eudonet CRM supports you in your scenarios
With Eudonet CRM, your emailing marketing tool comes as standard out of the box! Thanks to its powerful email editor, Eudonet CRM allows you to benefit from all the power of marketing automation. Create your email templates, schedule your sending’s, automatic responses and reminders according to the criteria of your choice to more effectively reach your targets.
Want more advice on how to run an optimal email campaign? Download our white paper .
Dedicated to the membership professions, Eudonet’s CRM integrates your business processes to make you more efficient. Discover all the features that already help more than 300 NFPS around the world by requesting a demo