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How can online surveys help associations deliver better customer service

Each of your contacts whether they are an individual or an organisation, has their own needs. It can seem difficult sometimes to anticipate these needs and integrate them into your associations future planning. To be able to offer a complete, adapted and scalable service, you need to deepen your knowledge of your contacts needs. One of the easiest and most effective ways to do this is by using online surveys.

Articles of the month

CRM Trends

"As a strategic tool serving the growth of your association, an AMS / CRM solution allows you to monitor relationships with your members. However, certain internal or external factors may question the relevance of your current solution. In that case, it might be time to look for an Association Management System software that's right for you."

The 7 reasons why you should absolutely change your AMS / CRM

Sarah Cotton

Contact Relationship Management, Data, Digital, Marketing & Communication, Strategy

CRM Trends

"One of the most popular ways to measure Member Engagement is by utilising RFM scoring. This method owes its popularity to its simplicity, comprehensibility and ability to enable behavioural predictions of customers by analysing your relationship with them. To get the most out of RFM scoring, we invite you to see how it works in detail. "

How to track Member Engagement using RFM scoring

Sarah Cotton

Contact Relationship Management, Data, Digital, Marketing & Communication, Strategy

Our news

"SaaS (Software As A Service) aims to provide IT solutions in the form of a service integrating the application, infrastructure, hosting, support. Cloud computing refers to the use of memory and computing capacity of computers and servers in various locations. The advantages are well known compared to client server solutions. "

SaaS and Cloud: don't forget the Service dimension!

Sarah Cotton

Agility, Change Management, Data, Digital

Our news

"The MemberWise network has just launched its 2021 digital focused research project that will enable membership organisations and associations to benchmark on many critical areas and Eudonet UK has been recognised as a MemberWise Official Research Champion."

Eudonet UK has been recognised as a MemberWise Official Digital Excellence Research Champion

Sarah Cotton

Collaboration, Contact Relationship Management, Data, Digital, Marketing & Communication, Performance

Tips and best practices

"In order for professional organisations to devote themselves to their defence and promotion mission, Eudonet CRM has developed software for associations , which automates certain administrative processes while ensuring a good relationship with their professional network: members, volunteers, public authorities, partners ..."

Simplify the activity of your association with the CRM

Sarah Cotton

Contact Relationship Management, Data, Digital, Legislation, Marketing & Communication

Our news